Staff
Nathan Heimerl
Service Manager
Cesar Nunez
Sales & Leasing Consultant
William Harris
Service Advisor
Leigh Mattilla
Sales & Leasing Consultant
William (Liam) Dooley
Service Advisor
Brian Crandall
Sales Director / General Manager
Maria Fuller
Sales & Leasing Consultant
Glenn Leinen
Sales Manager
John Haba
Service Advisor
Rick Hodge
Finance Manager
Jared Gengler
Parts Manager
Brad Rasmussen
Parts Representative
Kreyshia White
Finance Manager
Brent Thompson
Sales & Leasing Consultant
Ryan Walkowski
Sales & Leasing Consultant
Richard Jarvi
Sales Manager
Corinne Kozeniecki
Office Supervisor
Jessica Nelson
Parts Representative
Dan Shreve
Parts Representative
Tony Wex
BDC Director
Nathan Heimerl
Service Manager
Jul 06, 2025
Can never get ahold of general manager.
Can never get ahold of general manager. Car not cleaned & trailer hitch cover not on.
Mar 14, 2025
I like this dealer and taking care of my car so nice.
I like this dealer and taking care of my car so nice. They so honest.
Mar 13, 2025
I was very disappointed with my service since you didn't
I was very disappointed with my service since you didn't fix the problem. I had a early morning appointment but apparently you worked on other cars and didn't devote the time needed to fix it. My husband had scheduled an appointment a few months ago and when he arrived they said it would be a hour to an hour an a half wait, he left. Not sure if I will continue to bring my car in anymore. I bought it there and have been very happy with it, but the service is a different story.
Mar 11, 2025
Best sales department, caring individuals that really no
Best sales department, caring individuals that really no how to get you want you want no questions asked. Work with you until the deal is done.
Mar 07, 2025
My oil change was done promptly.
My oil change was done promptly. Thank you for the prompt service. Was going to a different dealership but they could not get me in until next week and I needed my oil change done due to travelling long distance
Cesar Nunez
Sales & Leasing Consultant
Jul 06, 2025
Can never get ahold of general manager.
Can never get ahold of general manager. Car not cleaned & trailer hitch cover not on.
Jun 09, 2025
Brent and the team made us feel welcome and at home.
Brent and the team made us feel welcome and at home. No high pressure pitches, just friendly interactions. Thank you Heiser, and especially Brent, Cesar, and Brian, we love our new CT5-V!
Jun 05, 2025
Cesar was amazing!
Cesar was amazing! Brian was very helpful with getting the loan and getting me a Great deal!
Jun 01, 2025
Very pleasant to work with and made the price and the
Very pleasant to work with and made the price and the experience very good. I would recommend these guys to anyone. Thanks Heiser.
May 19, 2025
disappointed with the financing, I was told it would be a
disappointed with the financing, I was told it would be a comparable rate to my bank, but it was two points higher.
William Harris
Service Advisor
May 13, 2025
Professional, polite, prompt, I was blown away at the
Professional, polite, prompt, I was blown away at the waiting room for customers and ride home and back when done with service... outstanding
May 13, 2025
I waited quite a long time to get the diagnosis, and
I waited quite a long time to get the diagnosis, and maybe I should have been informed along the way that it was still being worked on, was complicated, was more digital than mechanical, etc.
May 03, 2025
This is our "go to" dealer for sales and service.
This is our "go to" dealer for sales and service. They're knowledgeable, personable and empathetic!
Apr 29, 2025
Initially he did not acknowledge me after exiting my
Initially he did not acknowledge me after exiting my vehicle and approaching the area for assistance. However when 'another' customer pulled in and existed, he made sure to acknowledge he'll assist the next person in line. He did recover and provided great service thereafter but I believe it was because of the look of audacity on my face of what had just transpired. I have been coming here for 5yrs and love the prior service but I will gladly move on if need be.
Apr 28, 2025
They did not fix my truck, Could not find the problem
They did not fix my truck, Could not find the problem going to have to talk to Chevy
Leigh Mattilla
Sales & Leasing Consultant
May 23, 2025
. The finance department is completely incompetent. They
. The finance department is completely incompetent. They make guarantees without even understanding their own processes. They were unable to rectify the situation after explaining my frustrations. I have also had 5 hard credit inquiries and still haven’t received any payment information. I could continue to rant, but I would just recommend going elsewhere for your next vehicle.
Mar 15, 2025
We were greeted in a friendly and professional manner.
We were greeted in a friendly and professional manner. We were not pressured to make and immediate purchase. Great selection of vehicles that we were looking for.
Mar 11, 2025
Leigh was fantastic from the start to the finish with the
Leigh was fantastic from the start to the finish with the entire car buying process. Would recommend to friends and family!
Feb 16, 2025
Was the best car buying experience I have ever had; never
Was the best car buying experience I have ever had; never once did I feel any pressure to make the purchase. Thank you.
Jan 09, 2025
Dealer did not have car ready for us to take car home on
Dealer did not have car ready for us to take car home on initial visit. Dealer then again did not have car ready when we returned two days later. Car was then not charged so I could not drive it home. Lease was then not written properly for GM so had to be reworked. Finally, it took more than 20 day for dealer to pay me the $12,000 that they owed me for trade-in.
William (Liam) Dooley
Service Advisor
Jun 02, 2025
Liam in the service department is amazing.
Liam in the service department is amazing. He always takes good care of my needs. Promote him or give him a raise he deserves it!
Apr 23, 2025
Everything they want me to do oil change find out what
Everything they want me to do oil change find out what was wrong with the front end everything was okay with my standards
Apr 23, 2025
The service reps lie to your face don’t call you back and
The service reps lie to your face don’t call you back and the service lies to back up the service reps as far as the technicians they are very good
Apr 22, 2025
Scheduling was fast and easy!
Scheduling was fast and easy! Appointment was timed well. Liam was very thorough and forward. Good customer service.
Apr 13, 2025
Muy bien el servicio y la atención fue perfecta sin más
Muy bien el servicio y la atención fue perfecta sin más que decir muchas gracias
Brian Crandall
Sales Director / General Manager
Jul 06, 2025
Can never get ahold of general manager.
Can never get ahold of general manager. Car not cleaned & trailer hitch cover not on.
Jun 20, 2025
Very friendly and professional group to work with, no
Very friendly and professional group to work with, no surprises, everything was ready on the scheduled date of pick-up, and my son is very happy with his new vehicle.
Jun 05, 2025
Cesar was amazing!
Cesar was amazing! Brian was very helpful with getting the loan and getting me a Great deal!
Jun 01, 2025
Very pleasant to work with and made the price and the
Very pleasant to work with and made the price and the experience very good. I would recommend these guys to anyone. Thanks Heiser.
May 19, 2025
disappointed with the financing, I was told it would be a
disappointed with the financing, I was told it would be a comparable rate to my bank, but it was two points higher.
Maria Fuller
Sales & Leasing Consultant
Jul 09, 2025
Certified Used Cadillac delivered with 43% oil life,
Certified Used Cadillac delivered with 43% oil life, windshield washer fluid empty and rear passenger tire at 33psi. Super disappointing.
Jun 10, 2025
Maria and Glenn were very pleasant to deal with.
Maria and Glenn were very pleasant to deal with. Glenn kept the document process moving right along and kept me on a short timeline to complete the transaction. Nice work on vehicle prep and getting it to the dealership.
Jun 05, 2025
Dealership is ok but finance team needs to get there
Dealership is ok but finance team needs to get there crap together. Other than that got a great deal on my truck
May 10, 2025
All the staff was friendly, professional and well
All the staff was friendly, professional and well organized. Overall a pleasant and stress free experience. I would highly recommend Heiser Chevrolet West Bend for both new and used vehicle purchases.
May 07, 2025
I had a great experience working with Heiser Chevrolet
I had a great experience working with Heiser Chevrolet West Bend in leasing my new 2025 trailblazer. I would recommend Heiser to others for car buying or leasing.
Glenn Leinen
Sales Manager
Jun 10, 2025
Maria and Glenn were very pleasant to deal with.
Maria and Glenn were very pleasant to deal with. Glenn kept the document process moving right along and kept me on a short timeline to complete the transaction. Nice work on vehicle prep and getting it to the dealership.
Jun 05, 2025
Dealership is ok but finance team needs to get there
Dealership is ok but finance team needs to get there crap together. Other than that got a great deal on my truck
May 07, 2025
I had a great experience working with Heiser Chevrolet
I had a great experience working with Heiser Chevrolet West Bend in leasing my new 2025 trailblazer. I would recommend Heiser to others for car buying or leasing.
May 01, 2025
Ceasar was very helpful and helped us find what we were
Ceasar was very helpful and helped us find what we were looking for within our budget. He gave an informative tour of the facility.
May 01, 2025
Wonderful service.
Wonderful service. No pressure! Really tried to make a deal that was good for both of us.
John Haba
Service Advisor
Jul 15, 2025
Extremly friendly and professional and just all around
Extremly friendly and professional and just all around knowledgeable and did great work and made me feel comfortable
Jul 06, 2025
Can never get ahold of general manager.
Can never get ahold of general manager. Car not cleaned & trailer hitch cover not on.
Jun 02, 2025
Liam in the service department is amazing.
Liam in the service department is amazing. He always takes good care of my needs. Promote him or give him a raise he deserves it!
Apr 29, 2025
It was good, our update was done quickly and efficiently
It was good, our update was done quickly and efficiently John was great to work with
Apr 23, 2025
Everything they want me to do oil change find out what
Everything they want me to do oil change find out what was wrong with the front end everything was okay with my standards
Rick Hodge
Finance Manager
Jul 06, 2025
Ryan was nice and personable.
Ryan was nice and personable. We had visited other dealerships and came back as we felt like he was more honest and trustworthy verses our other experiences.
Jun 01, 2025
Very pleasant to work with and made the price and the
Very pleasant to work with and made the price and the experience very good. I would recommend these guys to anyone. Thanks Heiser.
May 23, 2025
. The finance department is completely incompetent. They
. The finance department is completely incompetent. They make guarantees without even understanding their own processes. They were unable to rectify the situation after explaining my frustrations. I have also had 5 hard credit inquiries and still haven’t received any payment information. I could continue to rant, but I would just recommend going elsewhere for your next vehicle.
May 19, 2025
disappointed with the financing, I was told it would be a
disappointed with the financing, I was told it would be a comparable rate to my bank, but it was two points higher.
May 12, 2025
Brian Crandall found exactly the vehicle we were looking
Brian Crandall found exactly the vehicle we were looking for & finance department staff explained everything in easy to understand layman's terms.
Jared Gengler
Parts Manager
Feb 23, 2025
I like going there for my vehicles.
I like going there for my vehicles. They are super fast and get the job done!
Jan 10, 2025
Shortest wait time excellent communication great
Shortest wait time excellent communication great service over all essential clean care inside of vehicle very pleased
Nov 19, 2024
Heiser is top notch!
Heiser is top notch!!! Brandon, Scott and Tyler Reedy are amazing mechanics who are always willing to help.
Oct 14, 2024
Always fast and professional!
Always fast and professional! The whole team is awesome! I would definitely send my family and freinds there!
Brad Rasmussen
Parts Representative
Mar 23, 2025
Great to work with.
Great to work with. Fast service would use them again in the future for any new purchases
Feb 23, 2025
I like going there for my vehicles.
I like going there for my vehicles. They are super fast and get the job done!
Jan 10, 2025
Shortest wait time excellent communication great
Shortest wait time excellent communication great service over all essential clean care inside of vehicle very pleased
Jan 07, 2024
This place it a good place to go if you want to buy a car
This place it a good place to go if you want to buy a car
Kreyshia White
Finance Manager
Jun 20, 2025
Very friendly and professional group to work with, no
Very friendly and professional group to work with, no surprises, everything was ready on the scheduled date of pick-up, and my son is very happy with his new vehicle.
Jun 05, 2025
Cesar was amazing!
Cesar was amazing! Brian was very helpful with getting the loan and getting me a Great deal!
May 10, 2025
All the staff was friendly, professional and well
All the staff was friendly, professional and well organized. Overall a pleasant and stress free experience. I would highly recommend Heiser Chevrolet West Bend for both new and used vehicle purchases.
May 02, 2025
The sales people at heiser were great,.
The sales people at heiser were great,. They kept me informed throughout the buying process. Very satisfied with the buying if this vehicle.
Brent Thompson
Sales & Leasing Consultant
Jul 03, 2025
The dealership was clean and inviting.
The dealership was clean and inviting. Everyone there was courteous and helpful, answered all our questions. Our Salesman, Brent did a very good job getting the vehicle ready for us. We have purchased two vehicles there and wouldn't hesitate to go back.
Jun 09, 2025
Brent and the team made us feel welcome and at home.
Brent and the team made us feel welcome and at home. No high pressure pitches, just friendly interactions. Thank you Heiser, and especially Brent, Cesar, and Brian, we love our new CT5-V!
Ryan Walkowski
Sales & Leasing Consultant
Jul 06, 2025
Ryan was nice and personable.
Ryan was nice and personable. We had visited other dealerships and came back as we felt like he was more honest and trustworthy verses our other experiences.
Jun 20, 2025
Very friendly and professional group to work with, no
Very friendly and professional group to work with, no surprises, everything was ready on the scheduled date of pick-up, and my son is very happy with his new vehicle.
Richard Jarvi
Sales Manager
Jul 06, 2025
Ryan was nice and personable.
Ryan was nice and personable. We had visited other dealerships and came back as we felt like he was more honest and trustworthy verses our other experiences.