Customer Testimonials
Heiser automotive always does a great job servicing the vehicle rather it’s oil changes or getting new tires.
I got all the help needed. If I had questions, they were answered. All I can say is thanks.
Service department was great and thankful for the conversations with Dominic as he gave me a ride back and forth to my home.
Great dealer. Efficient, friendly (especially Ceasar) love they wash the vehicle every time they service it!
I want to thank Cesar very much for being so helpful. My rating for Cesar is definitely 5 stars. If I could give him more stars, I would. I don't think in all my years, that I have ever had such a pleasant salesperson.
EVERYBODY WAS FRIENDLY AND HELPFULL AND ALSO GOT A RIDE TO AND FROM A RESTAURANT CLOSE BY WHILE CAR WAS GETTING OIL CHANGE....
Thank you for your service job well done 5 stars, great job,have a great day
The sales and service departments have been one of the finest i have been Associated with.
I drive 45min just to come to Heiser Cadillac. The customer service is phenomenal. Leigh always takes such amazing care of me.
Very VERY happy with the Heiser Service Department. I had a unexpected expense that I really couldn't afford and it was unclear if my warranty company would cover the almost $2500 bill. I explained this to Advisor William Harris just sort of through general discussion and concern, wasn't really expecting it to make a difference. Will not only listened to my concerns but spent OVER 1 HOUR on the phone with Car Shield fighting to get my claim covered!! This is way above and beyond what I expected. Will and his manager Nathaniel Heimerl absolutely earned my future business and ...
Walked in and there was our favorite salesman. He worked hard to make it a pleasant experience. Enjoying the new car.
William Harris was amazing, went WAY above and beyond for me. Had a unexpected expense that was going to cost over $2500 I didn't have. Will spent OVER AN HOUR on the phone with my warranty company to fight and get the claim covered!! I couldn't be happier with the way everything was handled and the extra effort that Will put in to make this happen. He is a great employee and has earned my business going forward
Heiser is top notch!!! Brandon, Scott and Tyler Reedy are amazing mechanics who are always willing to help.
The Heiser employees are all professionals that care and follow up till satisfaction is achieved.
People there have been great. Maria was my sales Lady. Just had software upgrade. Wewillsee
On this visit! It was a death battery in parking lot in Hartford.Excellent service!
William Harris was amazing to work with and very helpful. I will be back soon!
We had a great experience at Heiser, non pressure to buy,which we really appreciated , the sales staff were great!
From the time I got to Heiser to the time I drove away in my new 2025 Chevy Trax, I was treated as good as you can imagine! Very patient with me, all questions answered, a great situation.
the dealership were very helpful and friendly. enjoyed working with all the employees. dealership was very clean. Thanks Heiser
Always happy with my service. Would recommend. Never have any issues. Thank you for great service.
From the time you bring your vehicle inGreat service, polite questions answered, and all done in a timely manner and why they are waiting TV and free Internet
Was very please with the service I got from Maria and this dealership. Very friendly staff.
Cesar made any and all expectations of buying a new truck a great experience. Cesar has sold my wife and I other vehicles prier to this last one . Cesar is not only a sales person to us, he is now a friend. His enthusiasm is remarkable. Everyone else involved with the purchase were friendly, informative ,and very professional . I hopefully won't need a vehicle for a long time, But if I do, I'll be back to see Cesar. Thank you everyone involved , Chuck Gerhardt
Very satisfied with the dealership and the services provided. Very satisfied with the new vehicle.
It is always easy to make appointments for my car. Friendly atmosphere and very fast service.
I brought my vehicle back in to fix the rubber molding on my windshield. It was not put back on correctly the last time I brought it in for service work. It was fixed in a timely manner. My only concern now is that the rubber molding looks damaged. It does not look new like it did before it was taken off.
Helpful and great to people to deal with. Easy to work with and very explanatory on the process
Pleasant experience with Cesar. Found us the car we were looking for and he was super helpful and informative about everything.
Sherry was amazing to work with! The best car buying experience I have ever had.
If you are considering purchasing a Cadillac, I highly recommend Heiser Cadillac in West Bend, WI. My husband dealt with Aimee when choosing our new vehicle. She answered all his questions very promptly and was great to work with, all via phone conversations and emails. Heiser's price for a new 2025 Cadillac XT5 was much better than the other dealers we checked with, as well as their offer on my trade-in. When we picked up the vehicle Cesar went above and beyond to install all the electronic connections, ie Onstar, My Cadillac app, etc. and made sure we had everything ...
Sales team and the finance team were wonderful and easy to work with. The shop mechanic missed a faulty part but once I showed and explained to him everything was fixed properly.
I was called to remind me of oil changed needed. Able to set up an appt that worked for me. Everything went fast, done well
This was my first visit for servicing my Equinox. I was greeted in a friendly and welcoming manner. The waiting area was clean, comfortable and well stocked. Service was swiftly completed, and Payment easy to complete I even received a discount that was running currently. Overall, it was an A+ experience.
I dropped off my vehicle on Monday night after 6pm for my appointment on Tuesday morning. I was told that it would be an eight hour job. I asked for a loaner vehicle and I was given one. Late on Tuesday I received a phone call that my vehicle wouldn't be finished. On Thursday at 5pm I received another phone call, this time I was told that my vehicle was ready. I said that we are going to eat dinner and I will pick it up afterwards. The caller didn't tell me that the service department closes at 6...
The service was excellent. We took our car here for the first time for an oil change & inspection. I would highly recommend using this dealer & we will go here again when we need service.
This dealership is awesome. Everyone is so friendly, and did our oil change in a timely manner.
Outstanding customer service! Very nice and friendly. Would definitely recommend to friends and family. Excellent and professional.
Have purchased 3 cars from Heiser in the last several years. Always go there for oil changes, etc. Service has always been great. Employees are friendly and helpful if I have any questions. Recommend Heiser to my family and friends..
They are ok. Price goes up all the time. Oil change seems fine. Could be better
Best service in town. Nathan truly cares about customer experience Listens to details involved in car care
Always fast and professional! The whole team is awesome! I would definitely send my family and freinds there!
I had a great experience with this dealer. I can't say enough about my experience with Ceasar (salesman). He was knowledgeable and welcoming. He made me feel comfortable and explained things in detail. If I had a question or concern he addressed it or asked someone until he got the answer. Brian the GM was awesome!! He went over and beyond my expectations. I had a concern and Brian acted immediate and resolved the issue. I truly thank the entire crew for their exceptional customer service. On a scale of 1-10......I give them a 10+.
After the dealership was able to find the keys to the car we were interested in . Cesar was very fun to work with!
Very friendly, nice and personable. They listen and try to resolve problems. I feel heard.
Heiser does an excellent job helping us maintain our vehicle for the past 10 years. Winston was great at helping us get it all completed. Dominic gave me a ride home and to pick up my vehicle. He is very nice and opened the door for me both times.
Just fine. No complaints because not very in need of 2012 traverse that was certifyified car tat has served me exceptionally well.
The dealership has very polite and knowledgeable vemolyees. The waiting room is very comfortable with a TV and easy chairs.
Everyone at Heiser was eager to be helpful and provided a first-rate experience. The service advisor, service manager, technician, and courtesy driver were all great.
Resolved issue with radio system with a simple software upgrade. Truck is under warranty and they did not try to upsell anything which is greatly appreciated
Cesar and Tim were very friendly, kind and professional. It was a pleasure working with them.
We enjoyed working with Sherry. She answered all are questions. She showed us everything in the car that we needed to know. Thank you everyone at Heiser Chevy.
The staff was great, specially Leigh, our sales associate. Everyone seemed to genuinely care about our lease.
Will did an awesome job helping me with my car, even when my insurance company was less than helpful. I would definitely recommend Heiser’s service department!
Cesar was absolutely amazing today! I was a tad frustrated with multiple situations we had going on with our daughter’s car and when he saw this he immediately jumped into action and made us comfortable, checked in on us, and made sure everything was being handled. Brian was also very kind and helpful. Thank you Cesar!!
Heiser in West Bend has an outstanding Service Team! Matt, Nathan, Will and Liam are ALWAYS very helpful with my vehicle service needs! They are all professional and realize how valuable my time is so they get me in and out as quickly as possible and also keep me in the loop as my service is being performed! I just got 4 new tires for my vehicle and also new brakes and they all did an outstanding job during the process and I THANK YOU Heiser!!
great service from all involved from service manager, mechanics and even shuttle driver. Been with Heiser many years and plan on many more.
I will not be back the sale of the vehicle was great ceaser is a fantastic salesman. Im not happy with how the service department handled my issue with the truck.
Very friendly, great atmosphere, answered all our questions. Highly recommend. Left with the vehicle I wanted same day
My experience with Tom Bell was excellent. LaQuita who greeted me when I came in for service was efficient and friendly. Matt who was my service advisor was excellent too!! He too was friendly and in kept me informed during the process of my service and took care of me in a timely fashion. Thanks Tom Bell!!
It was easy to schedule a service appointment, the service representative was easy to work with and the service was done and on time. Also, a big thank you for the shuttle service and the friendly shuttle driver.
They where helpful in getting me the vehicle I was looking for and took good care of us!!
Repairs were made in a timely fashion and the wait was pleasant in a friendly atmosphere!
Oil change was done with no problems to deal with. No issues this last visit.
Great service and friendly atmosphere. They did everything that was scheduled in a timely manner.. Would recommend their service department .
Great dealership. We have purchased / leased our last six vehicles through this facility. They have always treated us wonderfully and when finances were tight were able to assist in making something work. We highly recommend them to family and friends.
Just great friendly people and service is done in a timely, efficient, and respectful of customer cost!
I have done business with Heiser Chevrolet for approximately eight years now and have never felt the need to go anywhere else other than the west bend dealership. The service is nothing short of excellent. The sales team and customer service has been very thorough and always helpful in all aspects.
They told me want I. Needed to know b b b b b b b b b
Heiser is easily accessible , thorough and communicates what was done , why it was done and keeps my new car ( in 2017 ) running perfectly
Pleasant to work with and upfront about the repair charges. There were no surprises when I saw the bill.
I am from South Carolina and needed service before returning back and they took care of me and back on the road early
Nice people to work with, easy to get a test drive in. Very informative about the cars on the lot.
Awesome place to purchase and service your car or truck. Ive done both. Couldnt be happier. Everyone from my sales person to the service department and even the cashiers are always extremely curtious and professional. You cant go wrong by choosing Heiser!!!y
If you need anything see Cesar Nunez, he always goes above and beyond!!
Cesar was so helpful he made the experience up beat and so positive truly recommend him for any help! Amazing people person! 😊
Sherry Koneck is great to work with! I couldn’t be happier with the new Trax and with my overall Experience of working with her!
Cesar Nunez is amazing! We’ll be buying all our vehicles from Cesar from now on!
Cesar’s energy and enthusiasm was refreshing and honest. He was hopping and popping back and forth to the manager helping me every step of the way.
Cesar best salesman ever in Chevrolet heiser West bend WI. He's the best in town. Go to him for best deals. Nobody beats him . He goes out of his way like nobody I ever met. He's top dog in car sales
Worked with Cesar Nunez to find me a new car and he was absolutely amazing. Super friendly and very helpful. Thanks for making a normally painfully annoying afternoon go so smooth!
Had an exceptional car buying experience with Maria Fuller. Maria has a good personality and was a pleasure to work with. This was our first car to have all the "bells and whistles" and she took the time to explain everything to us why we sat in the car. Maria told us that if we had any further questions, to feel free to stop by and she would be happy to help, which we feel is going above and beyond. We have had our Equinox for a week now and love the car and are happy we came ...
Cesar was awesome and has alot of humor One of the most friendliest and resourceful person we have worked with. Totally recommend going for him
Cesar Nunez is by far one of the most extraordinary people I’ve ever had the pleasure of being around. He is always smiling, and never said we couldn’t make it happen. He gave me space to decide on my own, wasn’t pushy at all, and got me exactly what I needed. I drove here from Green Bay multiple times and it was worth it every single time! Thanks Cesar and Ryan. I appreciate everything!
Cesar Nunez gave us excellent customer service. He was a pleasure to work with and will definitely come back to see him again.
New to Wisconsin, I've been searching for a dealership that is honest, has good prices, and provides an overall feel-good purchase experience. I found that and more with Heiser and Cesar Nunez! From the moment I walked in, I felt as if they were there to make sure I drove off in a car I was comfortable with. They worked with me, and I'm forever appreciative.
Hands down the best car buying experience! I had been looking to buy for a while, but I was worried about what I would get for my car. I finally stopped into Heiser today. My salesman Cesar broke the news that the vehicle I was interested in sold. With excitement, he chose 2 others for me! He had so much enthusiasm and was awesome at his job! Trey who is the new vehicle manager crunched numbers and gave me the best offer! Brian in sales also was super backing the offer. Ryan in finance was awesome at explaining things! I did ...
Hands down the best car buying experience! I had been looking to buy for a while, but I was worried about what I would get for my car. I finally stopped into Heiser today. My salesman Cesar broke the news that the vehicle I was interested in sold. With excitement, he chose 2 others for me! He had so much enthusiasm and was awesome at his job! Trey who is the new vehicle manager crunched numbers and gave me the best offer! Brian in sales also was super backing the offer. Ryan in finance was awesome at explaining things! I did ...
Handled our Lease transfer very well and got us set up with a new one!
I think they did a great job for what I needed them for they were very informative I appreciate all their hard work
They are good team and professional employees good job answering questions and they are doing well with the job of working and getti
I have dealt with many of dealerships I would say Sherry and the staff were the best to deal with
Clean place great people buy parts from them all the time glad I could finally buy a truck in town
Cesar Núñez was absolutely key to the best service at dealer. He is so kind and he definitely loves his job which shows in his personality. Thank you for the wonderful experience.
Heiser was great to work with. Found a great second car. Worked with Cesar Nunez and he was awesome. Highly recommend!!
Cesar is Very friendly and great to work with. Will be back for another vehicle.