Customer Testimonials

Never buy prepaid service or expect service from this dealership on your terms. I purchased with my lease prepaid service which they failed to provide except on their terms. Having grown up in the auto industry I find this very disappointing and suggest you take your business elsewhere unless you like having the establishment tell you when its ok for them to do your service. Guess unless I can get a refund for the service I'm paying for I just got ripped off

I went to Heiser West Bend yesterday and had a fantastic experience! Leigh was very understanding of my situation and helped me purchase a new car. She was very patient and explained every feature of the car in detail! Thank you!

I bought a CPO 2023 Camaro ZL1 from out of state. I was told it was "like new," that it would be detailed, and that it would ship in a covered trailer. I paid $2,200 for shipping because of that promise. It showed up filthy on an open carrier, parked under an old minivan. The front air deflectors were damaged, there was a dent above the driver's door, the window tint and door seal were torn, and the alignment was off. The window sticker was missing, and the title paperwork was filled out wrong, which caused problems when I ... Read More

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Google - Nov 7, 2026

I bought a CPO 2023 Camaro ZL1 from out of state. I was told it was "like new," that it would be detailed, and that it would ship in a covered trailer. I paid $2,200 for shipping because of that promise. It showed up filthy on an open carrier, parked under an old minivan. The front air deflectors were damaged, there was a dent above the driver's door, the window tint and door seal were torn, and the alignment was off. The window sticker was missing, and the title paperwork was filled out wrong, which caused problems when I registered the car. I reported the damage the day the car arrived. For two weeks I was told they were "working on it," and then that it was too late to file a claim. They eventually sent a check for about $650, but only after weeks of me chasing callbacks, my deposit refund, and paperwork. If you're buying from out of state, get every promise in writing.

Awesome service and sales team Cesar Nuner the greatest sales person ever worked with .Exceptional is understatement for Team Heiser is the best

Fast and reliable service

Cesar was great to work with

They were amazing to work with. They found a our dream car and made it a reality. If you’re looking for a vehicle, ask for Cesar. He’s amazingly AWESOME!!!

Had a 100/10 experience with Cesar. Would recommend anyone to him, very thankful to have purchased a vehicle from him. Everyone was super friendly and honest and was helping us

Was early for appointment and was able to get me checked in. Let me know what needed attention and what could wait. No pressure and staff very friendly

Cesar was very knowledgeable salesman about the vehicle and friendly to deal with, I highly recommend dealing Cesar at Heiser

Liam & John are super helpful everytime I come in. They are quick, professional and polite.. They don't talk down to me as if I don't understand something, they talk clear about what needs to be done, but they aren't pushy. Plus free popcorn 😁

I would strongly recommend staying away from Heiser Chevrolet West Bend based on my experience. This has been one of the most frustrating and disappointing car-buying experiences I have ever had. We purchased a vehicle from Heiser that was identified on the CARFAX as being from Canada. We signed the paperwork without understanding the implications of purchasing a Canadian-market Kia. What made this even more concerning is that throughout this process, it became clear that Heiser themselves did not seem to understand the implications of a Canadian-import Kia either. Our sales associate, JoJo, was extremely new and did not have ... Read More

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Google - Oct 2, 2026

I would strongly recommend staying away from Heiser Chevrolet West Bend based on my experience. This has been one of the most frustrating and disappointing car-buying experiences I have ever had. We purchased a vehicle from Heiser that was identified on the CARFAX as being from Canada. We signed the paperwork without understanding the implications of purchasing a Canadian-market Kia. What made this even more concerning is that throughout this process, it became clear that Heiser themselves did not seem to understand the implications of a Canadian-import Kia either. Our sales associate, JoJo, was extremely new and did not have answers to many of our questions. He repeatedly had to go to his manager for information. I understand being new, but when purchasing a vehicle customers should be able to get accurate information from the sales associate. After the sale, we discovered that because of the Canadian VIN, Kia Connect does not work, the vehicle remains in kilometers, and software updates and future maintenance can be much more difficult, if not impossible. We were also told there were 17 months remaining on the manufacturer's warranty. We later discovered the manufacturer's warranty was voided. We also discovered the vehicle had recalls that did not show up because of the Canadian VIN. We had to locate the recalls ourselves through a Canadian website. Heiser told us they would take the vehicle to Kia to have it flashed from Canadian to U.S. specifications, including changing it from KM to MPH. We were specifically told this would take approximately two days. Two days turned into approximately two weeks. During those two weeks, I had to continually chase Heiser for updates about a vehicle I had already purchased. Communication was extremely poor. The sales manager seemed to be very condescending during our interactions, which made the situation even more frustrating. The general manager, was helpful when communication was provided, but consistent communication remained a major issue. Sean in finance was the one person who consistently seemed to genuinely care about what we were going through, and I appreciated his efforts. After approximately two weeks, we were told the vehicle was finished. We drove to the dealership expecting everything we had discussed to be resolved. It wasn't. The recalls had been completed, but the Canadian-to-U.S. flashing we were specifically told would be done had not been completed. At that point, we had spent approximately 22 days trying to get answers and resolve the situation. I asked to return the vehicle and have the contract null and voided, but that request was refused. The only option we were ultimately able to use was Heiser's exchange program, which required us to purchase another vehicle from their inventory. They stated that the original car would go to auction but after looking at the sales page this vehicle is back on their website and for sale. After 24 days, we purchased a different vehicle from Heiser. Unfortunately, even the replacement vehicle was not properly detailed. There were crumbs, socks, chip bags, cups, and even Band-Aids under the backseat and cup holders. At this point, this was no longer about one mistake. It became a pattern of poor communication, lack of transparency, lack of knowledge about the vehicle being sold, lack of attention to detail, and lack of follow-through. The biggest issue wasn't simply that we ended up with a Canadian vehicle. It was that we were not properly informed about the implications of the Canadian import, and it appeared the dealership itself did not fully understand those implications either. A car purchase is a major financial decision. Customers deserve accurate information about what they are buying before signing the paperwork. Our experience with Heiser Chevrolet West Bend has been incredibly stressful and disappointing.

Worst service experience ever at dealership. Called couple days to make appointment for oil change. Scheduled for Friday at 2pm. Parents didn't get back from vacation until Thursday night. Last time made oil change was over month out. Showed and said had no appointment. Had Scheduled another out another couple weeks. So get call today from lady at there Toyota location. Says I missed my appointment yesterday. Im like at 2Pm today my parents didn't get back from vacation last night until 9Pm so would make absolutely no sense to make appointment when aren't going to even ... Read More

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Google - Sep 25, 2026

Worst service experience ever at dealership. Called couple days to make appointment for oil change. Scheduled for Friday at 2pm. Parents didn't get back from vacation until Thursday night. Last time made oil change was over month out. Showed and said had no appointment. Had Scheduled another out another couple weeks. So get call today from lady at there Toyota location. Says I missed my appointment yesterday. Im like at 2Pm today my parents didn't get back from vacation last night until 9Pm so would make absolutely no sense to make appointment when aren't going to even be home. Then I asked what dealership from, said there Toyota dealership. Im thinking this why appointments keep getting messed up they don't care about customer service and trying to save money. So had to re schedule for Monday and cancel my doctor's appointment took me 3 months to get in. Now have to wait another 2 months to see Doctor's. Absolutely worst customer service from Service Department would stay far away. I told my parents about dealership being to cheap to hire an individual to do here scheduling. Said in there decades of driving they have never experienced a dealership who cares so less about customer service and being so cheap.

We were contacted regarding a better price on a new car and more money for our trade. The dealership and Cesar were great from that point on as well as the accountant, Tom. I’d ask for Cesar again without a doubt.

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I dropped my vehicle off for an oil change at 10:30 a.m. and was told it would take a couple of hours. When I returned at 2:30 p.m., my vehicle hadn't even been touched. If there was a delay, I would have appreciated a phone call or an honest update instead of wasting four hours of my day. Very disappointing customer service. Unfortunately, I won't be returning here for service

I have repeatedly asked to not put my truck through the car wash and my request has been ignored multiple times resulting in pulling the weather stripping from fender flares off. No permanent damage but aggravating nonetheless!

Bought a car through Heiser and despite telling them multiple times to finance through my credit union, the dealership bait and switched my loan financier as well as my loan rate during my sign off and I didn't catch the change until days afterwards. If you're going to buy here, be sure to review every document for last minute changes.

Our experience buying a used car here was very disappointing. Our Subaru supposedly passed their inspection but we owned it less than a week and the engine light came on. This dealership refused to fix these problems claiming that it was our responsibility to foot the entire bill for repairs. We took it to an independent mechanic when these problems should have been disclosed before sale. We would not recommend buying a used car here.

I bought a truck for over $84,000 a few weeks ago from the dealership and I’m having problems with some of the apps on the entertainment center. I contacted Chevy helpline and spent a few hours going through items with them along with my girlfriend. After hard reset and trying many different things, I was advised to take them into the dealer that they may have an issue with the entertainment in the apps. I contacted the Service writer Will, who informed me that he hopes they can fix the problem. They picked up the truck and within an hour ... Read More

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Google - Mar 31, 2026

I bought a truck for over $84,000 a few weeks ago from the dealership and I’m having problems with some of the apps on the entertainment center. I contacted Chevy helpline and spent a few hours going through items with them along with my girlfriend. After hard reset and trying many different things, I was advised to take them into the dealer that they may have an issue with the entertainment in the apps. I contacted the Service writer Will, who informed me that he hopes they can fix the problem. They picked up the truck and within an hour and a half later they called me to tell me that they don’t see any problem. I don’t know what to do. Based on their unwillingness to research further into the issue, I contacted Uptown Chevy in Slinger who spent about an hour on the phone with me while making my appointment running the VIN number checking to see if these apps should be on my Vehicle and then advise me how they will address the issue and contact technical support. None of these options were given to me from Heiser Chevrolet. I got a call from the service manager at Heiser today, apologizing for the lack of work that his service writer was willing to do. He informed me they had their best on it, but the service writer may have not explained it correctly. He apologized that I took this issue to another dealership and that I wrote about my experience on social media. Let me explain how you can prevent this from happening first mistakes happen but you investigate and make sure how to fix a problem instead of making excuses. And second, will she be unemployed? I don’t care that is a new service advisor. That’s not my issue. My issue is I spent $84,000 with them and I expect a product the way I purchased it. It is my personal opinion that I will not go back to this dealership and do not recommend anyone else going back to the dealership.

My husband and I have leased 4 cars from Cesar. He is so understanding of our needs and situation. He is kind and pleasant to talk to. He goes above and beyond his job to make things right. We would refer anyone to talk to Cesar when leasing or purchasing a car. We have had good experiences with the service department, also

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Cesar was very wonderful to meet and he tried to make a bad situation better for us. We reached out to Heiser first since we purchased a vehicle 2 years ago from them. Cesar has a great personality very charismatic and his devotion to help us out goes unnoticed. Unfortunately a purchase couldn't be in the making of a great experience with him due to negotiations stalled or couldn't be in our wheel house for payment wise. If your looking for a salesman that actually cares for your business it would be Cesar.

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Nathan and Liam do not know what they are doing and need to consider working else where. They are making your dealership look very bad! General manager never answers his phone. I question this entire operation!

Horrible service department. No communication or coordination. You have to pry for information and hope that something sticks to resolve concerns. I will never buy a vehicle here again. EV chargers are a hit or miss if they even work. They suggest you to bring your car during the day to even consider charging inside their service bay at their dealership which defeats the purpose of having public chargers. They don't work they lock them down and don't know how to manage them properly.

The sales pressure was really strong, really had to haggle to beat another dealership's price. Clean place with popcorn, soda, water, and tea available.

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Ryan was our sales guy he assured us for 2 days that we would get 5-6 interest rate. My husband bought his new truck. His credit score was 840. The interest rate he got was almost 10%. The finance person said that is what everyone is getting and the sales person shouldn't be telling customers this. They told us they work with 40 banks but they made us use GM finance. I would never recommend this place. It's BS. And then they just made a bunch of excuses and didn't just admit they were liars

I bought a 2017 Silverado 1500 from Heiser. At no point in the buying process was I informed the vehicle was in a front-end collision with air bags deployed. I contacted Heiser after finding this out and the manger did not respond for weeks. When he responded, he said he is waiting on the car fax to come back. I still have not heard back.

as Diane’s and Ron’s son, I represented them. We purchased a 2015 Dodge caravan from Heiser within one week and a half the check engine light was on and the vehicle was running rough, hesitating we called them to have a service visit because we were informed there was a 30 day warranty on the vehicle by the salesman so we took the vehicle into the service department thinking that it was going to be covered 221.00 to change one spark, plug, and have it diagnosed. I was informed that there was a 30 day warranty when I bought this vehicle by ... Read More

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Google - Oct 8, 2025

as Diane’s and Ron’s son, I represented them. We purchased a 2015 Dodge caravan from Heiser within one week and a half the check engine light was on and the vehicle was running rough, hesitating we called them to have a service visit because we were informed there was a 30 day warranty on the vehicle by the salesman so we took the vehicle into the service department thinking that it was going to be covered 221.00 to change one spark, plug, and have it diagnosed. I was informed that there was a 30 day warranty when I bought this vehicle by the salesman, so therefore I had to pay the 221 out pocket at that time So I left their check engine light was off two weeks goes by check engine light comes back on again. I didn’t even bother Calling Heiser back. I took it to another mechanic and come to find out. It was the alternator that was causing the check engine light, and when they were checking the alternator and found out that was the problem they also checked the spark plugs, and they only did one spark plug that was able to be reached without taking the whole part of the engine off, very disappointed in this company I do not recommend them to anybody especially their salesman because they will lie to get you to buy the vehicle. I guess that’s what you get out of salesman. I should’ve known better.! basically out-of-pocket today after it’s all fixed I am out $1270 when I was informed there was a 30 day warranty on this vehicle when I bought it

Working Cesar and Heiser was a great experience. Low pressure sales approach I would definitely refer Cesar and Heiser for your next Chevrolet in West Bend

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went in for a small oil leak, drop my truck off in the morning. got a call back at the end of day. the bill would be $3,215.78 for rear mail seal. then possible crank seal and oil seperater. wont know untill they take off the transmission. the rear main seal by the book is rated at 10 hrs. they wrote on the bill 12.5 hrs. hourly rate 222 dollars an hour. called two chevy dealers 180 and 160 for there rate. I went back in talked to service manager was told these other dealers just want the work. They said because it couldnt be done ... Read More

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DealerRater - Sep 10, 2025

went in for a small oil leak, drop my truck off in the morning. got a call back at the end of day. the bill would be $3,215.78 for rear mail seal. then possible crank seal and oil seperater. wont know untill they take off the transmission. the rear main seal by the book is rated at 10 hrs. they wrote on the bill 12.5 hrs. hourly rate 222 dollars an hour. called two chevy dealers 180 and 160 for there rate. I went back in talked to service manager was told these other dealers just want the work. They said because it couldnt be done straight thru thats why there rate was higher? But there is a special camera that can be used to see the oil seperater dont need to remove the transmission. got my truck back from a reputable service center was just the oil seperater 1100 dollars. oh, and I receive an e-mail from heiser chevy to test drive a ev truck and tell them what I think of it and then I would receive 50% off my next service appointment. No pressure, no purchase. came from brian crandall general manager. called and called never no call back. went in to find out about it. they all acted like they new nothing about it showed my e-mail. they acted like we dont know whats up. two days later no word from brian. no disclaimer write but they said there is one, no coupon, nothing. brian said he would give me a 50 dollar coupon. never got. Anything to get you in I think they should be held accountable for this e-mail.

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My wife and I Love Cesar, we have bought our last 4 cars from him! The service team is always great, never had any issues.

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My husband and I were happy with how helpful and kind Ceasar is.Thank you

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Great response from their service dept. polite and reasonable costs for provided service. Gave ride back to my house until ready.

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People are very nice to work with very helpful repair work is done on a timely manner

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Worked out great. Brent gave us extra time to explain the vehicle a couple days after we got the car

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Terrible service, got denied a rental when under gm warranty I should get one brand new car. John is not friendly, rude and disrespectful

Extremly friendly and professional and just all around knowledgeable and did great work and made me feel comfortable

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Certified Used Cadillac delivered with 43% oil life, windshield washer fluid empty and rear passenger tire at 33psi. Super disappointing.

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Can never get ahold of general manager. Car not cleaned & trailer hitch cover not on.

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Ryan was nice and personable. We had visited other dealerships and came back as we felt like he was more honest and trustworthy verses our other experiences.

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The dealership was clean and inviting. Everyone there was courteous and helpful, answered all our questions. Our Salesman, Brent did a very good job getting the vehicle ready for us. We have purchased two vehicles there and wouldn't hesitate to go back.

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I gave you guys a second chance from the last mess up you guys did and to no suprise this time wasnt any different took my truck in for a oil change and they didnt tell me anything was wrong with it paid and they gave me my sheet and I read it over and come to find out my wheel joints were completely missing and they didn't even tell me in person or give me a quote to fix it just let me go on my way without saying anything. Absolutely ridiculous.

I was told a part would be available to repair my vehicle in 2 weeks. Two weeks has come and gone and my vehicle has not been scheduled for repair As of yet.

Very friendly and professional group to work with, no surprises, everything was ready on the scheduled date of pick-up, and my son is very happy with his new vehicle.

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Maria and Glenn were very pleasant to deal with. Glenn kept the document process moving right along and kept me on a short timeline to complete the transaction. Nice work on vehicle prep and getting it to the dealership.

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Good customer service, friendly, timely Offered a ride if i needed it. Called when car was finished.

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Brent and the team made us feel welcome and at home. No high pressure pitches, just friendly interactions. Thank you Heiser, and especially Brent, Cesar, and Brian, we love our new CT5-V!

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Cesar was amazing! Brian was very helpful with getting the loan and getting me a Great deal!

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Dealership is ok but finance team needs to get there crap together. Other than that got a great deal on my truck

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Liam in the service department is amazing. He always takes good care of my needs. Promote him or give him a raise he deserves it!

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Very pleasant to work with and made the price and the experience very good. I would recommend these guys to anyone. Thanks Heiser.

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Everytime we go into this dealership for service it is a cluster. Do not recommend

My wife went in for a routine tire rotation, and oil change. It was recommended that we do an engine air filter change as well so we did. We are now having a check engine light on that happened directly afterwards, but this repair shop requires $160 diagnostic test even though when we went to AutoZone, we got the diagnostic test and have we code error P0171. So they brought us back in which we thought would be to check the sensors because of how common an issue it is when installing the engine filter. To my surprise it was to ... Read More

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Google - May 28, 2025

My wife went in for a routine tire rotation, and oil change. It was recommended that we do an engine air filter change as well so we did. We are now having a check engine light on that happened directly afterwards, but this repair shop requires $160 diagnostic test even though when we went to AutoZone, we got the diagnostic test and have we code error P0171. So they brought us back in which we thought would be to check the sensors because of how common an issue it is when installing the engine filter. To my surprise it was to check that the air filter was installed correctly, which mind you based off all research is not what the error code would be. It will be the sensors that are connected to that area. We have been here now two times and each time there has been another problem with our vehicle after leaving this repair shop. I do not recommend this Place at all when there are so many better options out there that actually do the jobs that they say they will do and don’t cause more issues that require more payments. Just so we are clear, the likelihood of the engine air filter and the P0171 code error go hand in hand. This “expert repair shop” did the filter change and wants us to pay for the diagnostic test and then pay for it to be fixed.

. The finance department is completely incompetent. They make guarantees without even understanding their own processes. They were unable to rectify the situation after explaining my frustrations. I have also had 5 hard credit inquiries and still haven’t received any payment information. I could continue to rant, but I would just recommend going elsewhere for your next vehicle.

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Leigh, my salesperson was awesome. The finance department is completely incompetent. They make guarantees without even understanding their own processes. They were unable to rectify the situation after explaining my frustrations. I could continue to rant, but I would just recommend going elsewhere for your next vehicle.

Gave 1 star because couldn't give 0. Very impersonal. Terrible experience from both sales & service. Love vehicle, but wouldn't recommend dealer to anyone

disappointed with the financing, I was told it would be a comparable rate to my bank, but it was two points higher.

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They quoted me one price and was charged a more expensive price. Asked for the $85 spring 5000mile price that cost me $131

I highly DO NOT RECOMMEND I bought the vehicle less than a year ago and since I drove off the lot it has been an absolute nightmare. I have been saying since I drove the car home that something was wrong that I got the sense something is wrong with the engine. I was ignored and actually laughed at by this dealership - nothing ever made right. This is how much it’s going to cost on a vehicle I just bought from them this last year. They sold me this car with this issue as a trade in and ... Read More

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Google - May 14, 2025

I highly DO NOT RECOMMEND I bought the vehicle less than a year ago and since I drove off the lot it has been an absolute nightmare. I have been saying since I drove the car home that something was wrong that I got the sense something is wrong with the engine. I was ignored and actually laughed at by this dealership - nothing ever made right. This is how much it’s going to cost on a vehicle I just bought from them this last year. They sold me this car with this issue as a trade in and sold it to me WITH NO WORK DONE TO IT for $ 17,000 $9,000 up front ignored when I tried to address the possible issue of the vehicle that I figured would happened and unfortunately did two weeks ago. I had my car towed there two weeks ago and it sat with nothing being done that should’ve been done but stuff that they had no permission to do. They were doing to my vehicle. I just had it towed out of their property. They also stated there was no oil on the dipstick, but I have five other witnesses within a 24 hour span that had checked my oil. My oil was full. This business is corrupt. They also drove my vehicle after it was dropped off by the tow which they had no permission to do for over 30 mins or more and then checked my vehicle in with them extra miles on it that was NOT on my car when it was towed there

Professional, polite, prompt, I was blown away at the waiting room for customers and ride home and back when done with service... outstanding

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I waited quite a long time to get the diagnosis, and maybe I should have been informed along the way that it was still being worked on, was complicated, was more digital than mechanical, etc.

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Came in for appointment with 7 week old baby, after 45 min of waiting for oil change, they tell me my car still isn’t being worked on and will be another hour. They only had 1 tech working. Very upset they waited 45 min to tell me that they were short and I would have to continue to wait. Didn’t offer a vehicle or to reschedule. I was stick there with my baby!

Brian Crandall found exactly the vehicle we were looking for & finance department staff explained everything in easy to understand layman's terms.

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All the staff was friendly, professional and well organized. Overall a pleasant and stress free experience. I would highly recommend Heiser Chevrolet West Bend for both new and used vehicle purchases.

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I had a great experience working with Heiser Chevrolet West Bend in leasing my new 2025 trailblazer. I would recommend Heiser to others for car buying or leasing.

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This is our "go to" dealer for sales and service. They're knowledgeable, personable and empathetic!

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The sales people at heiser were great,. They kept me informed throughout the buying process. Very satisfied with the buying if this vehicle.

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Had the worst buying experience ever with guys ! Found a car I liked safety said it was all good so I took it on a test drive to find out it needed a brake booster … not a big deal or at least to me and the salesman. He told me upon returning that they would take care of the issue no problem. So I put a deposit down on the car and they gave me a deal for financing but it took two weeks for them to fix the booster and left me in the dark the entire time. The ... Read More

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Google - May 1, 2025

Had the worst buying experience ever with guys ! Found a car I liked safety said it was all good so I took it on a test drive to find out it needed a brake booster … not a big deal or at least to me and the salesman. He told me upon returning that they would take care of the issue no problem. So I put a deposit down on the car and they gave me a deal for financing but it took two weeks for them to fix the booster and left me in the dark the entire time. The store manager even tried to get me to do it myself so they could finalize the deal… Then he even tried to get me to accept the car with bad breaks and immediately make a warranty claim to get them fixed . Everything about it was shady and probably illegal! It was their responsibility to fix the bad breaks since they didn’t mark the safety saying breaks were an issue . Sales guy and office lady Cindy were the only tow people there worth a dam

Ceasar was very helpful and helped us find what we were looking for within our budget. He gave an informative tour of the facility.

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Wonderful service. No pressure! Really tried to make a deal that was good for both of us.

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Initially he did not acknowledge me after exiting my vehicle and approaching the area for assistance. However when 'another' customer pulled in and existed, he made sure to acknowledge he'll assist the next person in line. He did recover and provided great service thereafter but I believe it was because of the look of audacity on my face of what had just transpired. I have been coming here for 5yrs and love the prior service but I will gladly move on if need be.

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It was good, our update was done quickly and efficiently John was great to work with

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They did not fix my truck, Could not find the problem going to have to talk to Chevy

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The service reps lie to your face don’t call you back and the service lies to back up the service reps as far as the technicians they are very good

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Everything they want me to do oil change find out what was wrong with the front end everything was okay with my standards

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Scheduling was fast and easy! Appointment was timed well. Liam was very thorough and forward. Good customer service.

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Awsome ppl salesman was down to earth and good at getting what I wanted and Glenn was fun and made it easy

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Brian is knowledgeable, kind, and always responsive. He saw me late on a Friday to help me secure a Trailblazer from inventory after hearing about the 25% tariffs that were coming the next week. With his help I got the car I wanted the next business day.

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I had an issue with a used vehicle I had purchased. Heiser couldn't diagnose this issue correctly so they sent it across the street to another dealership. The next dealership couldn't get me in for 3 weeks or so and Heiser refused to give me a rental. Now we're on week 3 and it was diagnosed that my Jeep needs a camshaft that there is no eta on. At 39 years old with 2 kids and a wife I'll probably be purchasing 4 vehicles in the next 20 years... The way this turned out I will not be dealing with Heiser again...

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Had to come back twice…. Not Will’s fault. Not mad-just was a bit of a hassle.

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Muy bien el servicio y la atención fue perfecta sin más que decir muchas gracias

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Do not receive detailed estimates of cost and labor, appointments are irrelevant it seems, nobody ever wants to help resolve your problem

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With all the problems they ran into on the truck it still worked out well

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You won’t wanna hear my fifteen words sorry for the inconvenience let’s move on to the next person because we are an obvious assembly line so let’s keep up the good work n move these people by faster n faster nnnever make a good influence on our business because giving someone a car nnnot explaining all the features or putting the mats in or giving mor options is a mute point let’s get the single mothers with a special needs kid the boot who cares if she don’t understand the options n he was so ... Read More

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DealerRater - Apr 10, 2025

You won’t wanna hear my fifteen words sorry for the inconvenience let’s move on to the next person because we are an obvious assembly line so let’s keep up the good work n move these people by faster n faster nnnever make a good influence on our business because giving someone a car nnnot explaining all the features or putting the mats in or giving mor options is a mute point let’s get the single mothers with a special needs kid the boot who cares if she don’t understand the options n he was so busy he couldn’t care less because he had higher paying customers that actually put a lot down on there care so who cared about the single mom with her downs kid it’s just another sale

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Amazing! Everyone was so kind and very helpful. Very knowledgeable as well Friendly, kind, family

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Another great, smooth experience! Brian was responsive and easy to work with. This is our second lease through West Bend!

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I purchased a 2021 Silverado 1500 brand new from this dealership. The salesperson sold me an extended warranty that I was told was with General Motors. This turns out to not have been the case and now I don't have the required information to get a repair covered under the warranty. The shady sales tactics and poor communication with the company has really soured my opinion of the entire Heiser organization. I do not remember the salesperson and I was forced to pick one. This is not a reflection on that person.

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Very prompt courteous didn't try to sell me things I did not need would recommend it and will be back for my next Oil Change

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They are always proactive and easy to deal with . No pressure but explaining what ever is going to be done succinctlyw

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Brian did an amazing job to get Me the deal that I wanted. Got me into a newer vehicle than what I was looking to get into, and still managed to get a deal with my budget!

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I always have my Chev. Blazer serviced at Heiser in West Bend The staff is very friendly and knowledgeable.

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They were prompt, professional and addressed anything I needed for my visit I would recommend

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Had trouble with another representative who didn't order the needed parts. I came to service appointment and the needed parts weren't there and didn't get the promised call when parts were in. Liam got everything lined up and completed.

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Always like them in the past for their quick service. However, not this time. Early for my appointment but it took me over two hours for a routine maintenance. People came before and after me and I was still waiting. Not very happy!

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Vehicle was provided to dealership, and checked in by service writer on Tuesday evening for a Weds appointment (only a couple hour job). Never received a phone call for follow-up. At end of business I got a ride to dealership and they never even brought truck in for service, then wanted to have it again following day. No loaner available. Appointment was rescheduled for following week. The work was completed but they expierenced difficulty in getting a new keypad programmed to the vehicle. Needed to keep vehicle overnight for another day. No loaner offered. Next day go to pickup the ... Read More

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DealerRater - Mar 26, 2025

Vehicle was provided to dealership, and checked in by service writer on Tuesday evening for a Weds appointment (only a couple hour job). Never received a phone call for follow-up. At end of business I got a ride to dealership and they never even brought truck in for service, then wanted to have it again following day. No loaner available. Appointment was rescheduled for following week. The work was completed but they expierenced difficulty in getting a new keypad programmed to the vehicle. Needed to keep vehicle overnight for another day. No loaner offered. Next day go to pickup the vehicle and charged 175.00 to program a keypad. After raising concern about the earlier screwup the best I was offered was a 10% discount. I realize things can go sideways and schedule hiccups occur. Vehicle was in for warranty service and to program keypad. Programming a keypad is the definition of a soft expense. After weeks of back ordered parts, a screw up in the appointment date, needing the vehicle an extra day due to technical difficulties getting the keypad programmed, the programming fee should have been deeply discounted if not waived entirely. I will use a different dealership for my future service needs. My time is valuable.

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Heiser does a superb job of servicing my car and and proactive , explaining what the car needs.

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Excellant Heiser is trusted with my car . They make me confident after every visit that they are doing exactly what I need to drive confidently

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